General web and e-shop terms and conditions

This document contains the terms and conditions applied to all orders placed at begopalacios.com. By placing your order, you enter into agreement with us and accept our terms and conditions.

Please read it carefully and if you have any doubts or suggestion you can contact us always through info@begopalacios.com we'll be glad to help you.

BegoñaPalacios reserves the right to revise and amend these Terms and Conditions any time. 

Company information



Luis Mitjans 25

28007 Madrid, España

 Trademark & Copyrights

Begoña Palacios is the owner of the website begopalacios.com and its contents. This includes the documentation, images, characters, design, music, software, codes and format scripts. The material included in the website is protected by copyright. Reproduction, modification, transmission, re-publication and/or re-distribution to third parties for commercial purposes are strictly prohibited without the express written consent from BegoñaPalacios

BegoñaPalacios does not allow the use of the website’s contents or the trademark for any other purpose than what is written above.

 Placing orders

To place your order, please select the products and quantities you wish to purchase and add them to the basket. You can review your basket before completing your order.

To complete your order you must go through the on-line purchasing procedure and accept payment, clicking on the option for confirming your card data. After formalizing this step, you will receive an electronic mail confirming from us the acceptance of the order and we will supply the products subject to their availability.


You have 14 days to return any of the products that you have purchased starting at the date of receiving your package. You are responsible for the return shipping costs and we recommend to return the items with a certified postal service so you will be able to track your parcel.

If, BegoñaPalacios has made a mistake regarding your order, we will assume the shipping costs. If that case, please contact us as soon as possible at info@begopalacios.com

BegoñaPalacios will not accept the return of any products that has been used, washed, not labeled, has undergone some damage or is not in its original packaging. For that reason we request you to be careful with the product until you return it. We can not accept changes or returns of earrings for hygienic reasons.

BegoñaPalacios reserves the right to check the products carefully before agreeing to any exchange or return. We will only refund products which are in the original condition as shipped.

Return Process

Please contact info@begopalacios.com for authorization before going ahead with any online exchange or return.


The payment methods we accept are: Visa, Mastercard and Paypal.

Prices policy & shipping

All our prices are in euros (€). The prices of the products are specified on our website and  BegoñaPalacios reserves the right to modify these at any time. This will not affect your statutory rights. Shipping costs and customs duties are not included in the price.

 Important for non-eu clients

Consider that international shipments outside the European Union, might have some additional duties fees and taxes once the shipment reaches your country.

BegoñaPalacios cannot control or predict these charges, it is the client's responsibility to pay any additional charges for customs clearance.

 Please know that the client is responsible for all the additional fees like taxes, duties and customs fees.

We recommend requesting information at your local customs office to calculate any eventual additional fees.

In the case you refuse to receive the order because of the unexpected additional fees,  BegoñaPalacios reserves the right to charge you both depart and return shipment costs as well as the additional fees generated by the customs.

The shipping fees will be added to your order while the check - out, and might change depends on which country your order is shipped to.

In the chart below, you will find estimated rates according to your location. if your country is not listed or the weight of your order exceeds the ones detailed, please contact us via: info@begopalacios.com

The delivery periods are calculated from payment confirmation. Preparation for deliveries takes place during working days.


We dispatch all orders within 2-5 days from Monday to Friday except for sale and peak periods where this may take longer. In the event of any such exceptional circumstances occurring, BegoñaPalacios will contact you as soon as possible.

Delivery times given at any time by BegoñaPalacios will always be informative and guidelines, not being binding for BegoñaPalacios.

The delivery of your order will be made to the address placed in your order. Unfortunately, we are unable to change a delivery address once the order has been dispatched.

Privacy policy

By making purchases through our website, you have been informed and given your consent to your personal data to be included in the file known as “clients database” 

 Cookies policy

What are Cookies:

Cookies are small files which are stored on a user's computer. They are designed to hold a modest amount of data specific to a particular client and website, and can be accessed either by the web server or the client computer. This allows the server to deliver a page tailored to a particular user, or the page itself can contain some script which is aware of the data in the cookie and so is able to carry information from one visit to the website (or related site) to the next. During your visits to our website we use first and third party cookies. Cookies provide a way for the Web site to recognize you and keep track of your preferences. Source: whatarecookies.com

More information on how to proceed in web browser:

Firefox: http://support.mozilla.org/es/kb/habilitar-y-deshabilitar-cookies-que-los-sitios-we

Chrome: http://support.google.com/chrome/bin/answer.py?hl=es&answer=95647

Explorer: http://windows.microsoft.com/es-es/windows7/how-to-manage-cookies-in-internet-explorer-9

Safari: http://support.apple.com/kb/ph5042